- Effective customer service skills
- Conflict resolution
- Data entry and keyboarding skills
- Support with job searching
- Professional accountability, confidentiality and privacy
- Effective communication techniques in a call centre
- Personal presentation in the workplace
- Work ethic and employer expectations
- Dealing with difficult customers
- Building positive working relationships
- Team building activities
WHO SHOULD ATTEND THIS COURSE?
In this modern and evolving work environment, call centres are becoming more and more common This course is developed in conjunction with a fully operating call centre. It is a great introduction to the call centre environment, because you will actually spend time in the workplace, to see what this fast-paced work environment is like, first hand.
This course is suitable for a career-changer, a job seeker with strong team player skills.
WHAT WILL MY FUTURE BE?
Meet and greet with various local businesses.
You will have the opportunity to gain exposure to the work in a busy call centre. This helps you gain a greater appreciation of what individual job roles actually involve, and provides clarity around this as a potential career for you!
With the recent return of call centres to our shores, there are many opportunities for suitably trained people to gain employment in this career.
Employment opportunities with various local businesses:
Participants will be eligible to apply for any relevant positions and potential to interview with them.
80% of past students gained employment when they successfully complete this course.
~Places in this program are strictly limited.~
This program is offered as a pre-accredited course and is funded by ACFE through Learn Local organisations. The primary purpose of pre-accredited training programs is to provide vocational training to engage the most educationally disadvantaged learners and initiate vocational and/or employment pathways for them.
To be eligible you must at least be 18 years of age and have a Green Medicare Card (Permanent Resident or Citizen). Other eligible Visa holders include Visa (sub‐class 444 New Zealand citizen), Temporary Protection visa, East Timorese asylum seeker – Please advise if you hold one of these Visa Categories.