SECURE YOUR ROLE IN A DYNAMIC AND GROWING CALL CENTRE
Participant suitability
- Friendly phone manner
- Positive attitude
- Team player
- Problem solving skills
- Strong desire to learn
” The call centre environment is fundamentally a partnership. You need to be a team player”
What is in it for me?
In this modern and evolving work environment, call centres are becoming more and more common. There are many opportunities for suitably trained people to gain employment in a call centre, customer service centre, contact centre or technical support.
Throughout the duration of the program employers will join the class for an information / Q&A session.
Once you have completed the course with an 80% above attendance rate you will have the opportunity for an interview with one of our local employment partners. There is a limited number of work from home roles available.
This course is developed in conjunction with a fully operating call centre.
This course is suitable for a career-changer, a job seeker with strong team player skills.
The skills you will learn to be successful in a Call Centre / Customer Service Centre
- Effective customer service skills
- Data entry and keyboarding skills
- Professional accountability, confidentiality and privacy
- Personal presentation in the workplace
- Dealing with difficult customers
- Conflict resolution
- Resilience
- Building positive working relationships
- Work ethics and employer expectations
- Active listening and assertive communication
- Presentation skills
- Resume and job application skills
- Support with job searching
~Places in this program are strictly limited.~
This program is offered as a pre-accredited course and is funded by ACFE through Learn Local organisations. The primary purpose of pre-accredited training programs is to provide vocational training to engage the most educationally disadvantaged learners and initiate vocational and/or employment pathways for them.
To be eligible you must at least be 18 years of age and have a Green Medicare Card (Permanent Resident or Citizen). Other eligible Visa holders include Visa (sub‐class 444 New Zealand citizen), Temporary Protection visa, East Timorese asylum seeker – Please advise if you hold one of these Visa Categories.